REFUND POLICY
Welcome to Highcrest Ventures LLC’s Refund Policy page. We are committed to ensuring customer satisfaction. Below are the detailed terms and procedures regarding refunds, returns, and exchanges.
- Refund and Return Conditions
We accept refund or return requests within 30 days of receiving your order.
Returned items must be in their original condition, unused, with original tags and packaging. - Return Process
If you decide to return an item, please follow these steps:
Contact Customer Service:
Before returning an item, please inform our customer service team via email or phone, providing your order number and reason for return.
Email: [email protected]
Phone: (703) 381-0396
Obtain Return Authorization:
Once your request is confirmed, you will receive an email with a return authorization code and detailed instructions for the next steps.
Package the Item:
Package the returned item securely, ensuring the outer packaging is intact, and include a copy of the return authorization code.
Ship the Return: Ship the item to the following address: 6161 EDSALL RD, ALEXANDRIA, VA 22304
Please be sure to retain the tracking number to track your return package. - Exchange Policy
If you need to exchange an item (e.g., for a different size or color), please follow the return process, receive a refund, and then place a new order. Exchanged items must meet the return conditions mentioned above. - Refund Processing Time
Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
The refund will be issued to your original payment method. Please note that your bank may require additional time to reflect the refund amount in your account. - Questions and Concerns
If you have any questions regarding refunds, returns, or exchanges, please feel free to contact us. We will be happy to assist you.
Thank you for choosing Highcrest Ventures LLC. We look forward to providing you with a high-quality shopping experience and ensuring your satisfaction!